The Director of Information Technology II serves in cities having a population of 20,000 or more and provides leadership, direction, and general administrative oversight of the operation of technology services. Individuals in this job class are responsible for the development and implementation of strategic plans related to technological infrastructure, programs and services. Directors are also responsible for the development and administration of the operational budget related to technology services. They are also expected to develop and implement city-wide policies and procedures related to the services that they oversee. Individuals in this job class also supervise various technical and professional support staff both directly and through assigned subordinate leaders. Their work involves significant engagement with the Mayor/City Manager and other members of the City’s senior management team. Directors work independently under general guidance from the Mayor.

TYPICAL JOB DUTIES:

Develops and executes long- and short-term strategic plans related to the City’s information technology programs, systems, and services.

Works with City administration and serves as technical expert in the design and development of a clear and effective disaster recovery plan to ensure continuity of services in the event of potential natural or human-induced disaster. 

Provides information and advice to the Mayor and City administration on strategic use of technology to accomplish City goals and objectives and manages the City’s efforts to protect the confidentiality, integrity, and availability of City systems and data.

Develops, implements, and maintains up-to-date city-wide policies related to information technology system management, access, usage, and security.

Prepares, monitors, and administers departmental budget by forecasting information technology needs, obtaining needed quotes and expense projections, reviewing spending trends, consulting with critical stakeholders, and presenting appropriate rationale and supporting information for departmental fiscal needs.

Maintains inventory of internal technological supplies/equipment and assesses the need for and acquires additional supplies/equipment in accordance with appropriate purchasing and bid laws.

Troubleshoots network and systems issues by receiving information about the issue from staff and end users, investigates the source of the problem, diagnoses the causes and implements appropriate solutions.

Monitors, maintains, and upgrades networks, systems, and equipment in order to ensure effective, appropriate, and secure functioning of all organizational information systems and technology.

Oversees the development and implementation of specialized systems and networks designed to enhance organizational functioning and address operational needs by assessing current processes, identifying systems and applications appropriate to meet the needs, and conducting testing to ensure proper implementation and function.

Supervises staff by assigning and distributing work, training and directing staff in their job duties, monitoring progress of work, evaluating performance and providing feedback, and fostering a commitment to customer service, results orientation, teamwork and professional development. 

Identifies and defines external information technology service and support needs and acquires such services by developing invitations to bid/requests for proposal with clear scope of services and vendor qualifications, evaluating submitted bids/proposals, and identifying vendors capable of providing needed services. 

Negotiates with external vendors for information technology related equipment and services to ensure the best possible price and services and reviews resulting contracts for compliance with City needs and industry standards and best practices.

Oversees and manages work of external contractors related to information technology systems design, implementation, and support/maintenance to ensure timely and effective services. 

Ensures staff and customers’ questions, concerns, and needs for service and data/information are met by tracking and monitoring submitted requests and inquiries and the work and interactions of subordinate staff.

Engages in activities designed to ensure professional development, awareness of developments in the field of information technology, and knowledge of relevant best practices, laws, policies, and/or guidelines.

Produces reports, letters, and other types of written correspondence designed to document activities and efforts, share and communicate information, and provide instruction and/or guidance on organizational and departmental practices.

Identifies or assists in identifying City information technology training needs and develops and implements, through internal trainers or external contracts, employee training and testing in computer, telecommunication, and network services.